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Thanks for the positive responses! I called back today, got the same ladyand asked to speak with the director. The director got on the line and I explained what happenedŅShe was very apologetic and seemed genuine. She is sending me the information I need. Also, she said that the worker would be talked to. She wanted to make sure it would never happen again. Anyway, I got what I wantedlets just hope that everything from this point is smooth. (Yeah right) Thanks again everyone :)
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