Anyone know about opening records in New York?

I have been trying for years to get my daughters records opened for her and she tried recently, but New York just won't let it happen!!! I really wish they would as that is the one area in her life that I feel I've let her down, but when your young and want a child so much you make deals that you really don't realize are going to hurt the one you love more than life! i just keep trying every page looking for someone that is looking for a beautiful baby girl born in February 1972 in New York. Maybe if enough of us keep going back time after time they will get the message!!