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We are using ISC Group USA, Inc that's mentioned above to process our paperwork for our son's Russian passport. Actually, I'm mailing out all our documents to them tomorrow morning. They have been great to answers all my questions. The reps there are all Russian and have a thick accent....but they repeated everything back to me as many times as I needed to hear it. I would not want to use any other service, especially since all the forms have to be in Russian now.