medicaid after adoption

I had to have a few different conversations with the human resource department of our local medical center because they would not or could not keep my sons name correct and billling correct. They would cancel appointments with us because they would run the wrong numbers and they would come up invalid or have the wrong doctor on them. I finally had to use my not nice voice to take care of the situation. Then to have them try and bill my daughters medical card that she hadn't used in over three years and was under her birth name. I just keep telling myself that they are the ones commiting fraud not me. I have been perfectly clear with them about the situation. My doctor herself is amazing and the only reason that I continued to go there was because of her.