Intercountry Adoption From Hague and Non-Hague Convention Countries: Complaints

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This information was taken directly from Child Welfare Information Gateway


Both Types of Adoption

All accredited and approved providers are required to have a policy for handling complaints. If the person complaining is not satisfied with the provider’s response, there is a web-based complaint registry:

Complaints made through the registry are passed on to the accrediting entity for investigation.

Parents also may complain to their State’s adoption agency licensing authority (see the National Foster Care and Adoption Directory Search at for a list) or the Better Business Bureau.

Continue to Intercountry Adoption From Hague and Non-Hague Convention Countries: Frequently Asked Questions About Intercountry Adoption

Return to International Adoption (Glossary) or International Adoption (Encyclopedia)


Child Welfare Information Gateway. (2014). Intercountry adoption from hague convention and non-hague convention countries. Washington, DC: U.S. Department of Health and Human Services.


Child Welfare Information Gateway. (2012). Finding and using postadoption services. Retrieved from

Pinderhuges, E., Matthews, J., Deoudes, G., & Pertman, A. (2013). A changing world: Shaping best practices through understanding of the new realities of intercountry adoption. Retrieved from

U.S. Department of Health and Human Services, Administration for Children and Families. (2014). Re-homing of adopted children: responsibilities for states and opportunities in the provision of postadoption services. (ACYF-CB-IM-14-02). Retrieved from

U.S. Department of State, Bureau of Consular Affairs. (2013). Convention countries. Retrieved from


1 For information on adoption disruption, refer to Information Gateway’s Adoption Disruption and Dissolution at

2 A third way to legally bring an adopted child to reside permanently in the United States is the immediate relative process. For more information, visit