HELP: Homestudy Issue due to past deployments

I am SO upset. Can any other military families help?? My husband and I are having SERIOUS issues with our home study agency. We spent the past 2.5 months compiling all the requested documents into a binder in order to have our home study interviews conducted. Towards the beginning, I emailed them and basically said, "My husband has done 2 tours overseas, and so although he physically lived in Iraq & Afghanistan for a year each, he didn't actually LIVE there - he was DEPLOYED. So we can't run background checks on those places." She emailed back and said, "You will need to get those checks if he lived there." So I reply with, "There is no way we can run a background check for him for those countries, because the countries of Iraq and Afghanistan technically don't know that he, specifically, was ever there. Only the military knows and they have no "background check". But rest assured, had he done anything while deployed that would show up on a background check, he wouldn't still be in the military, that's for sure.. So those times in his life will be unaccounted for in terms of background checks." She basically left it alone after that, leaving me with the assumption we were good, and I spent the next TWO months gathering papers and physicals and documents, etc. They are reviewing our binder this week, in hopes of doing our interview within the next week or two, and they JUST NOW email us again saying they NEED these background checks. My husband called them and basically told the lady that she was not understanding how this works. DEPLOYMENT does not equal LIVING somewhere, as if he just decided to move to Iraq or Afghanistan for fun. He was with the Army as part of OIF and OEF. So Tuesday she says she will talk to her boss and call us back the next day. Wednesday, when the day was coming closer to a close, we called them to see if there was any news. I think she dodged our call, only to have their agency send us an email (EMAIL?!) stating that they could no longer work with us because we were not providing them with the documentation the state of Indiana requires. But get this - at the end they go on to say something along the lines of "Sorry if you think we're too conservative for your case, but here's a list of other agencies you could see about helping you..." [If our issue is a "state of Indiana" issue - then what help is ANY OTHER agency going to be?] They were rude with how they went about this. They should have told us this was a deal-breaker when we started TWO MONTHS AGO. They didn't do anything to really look into it or help us by offering better solutions, such as "We've worked with other military families and this is what they did..." NOTHING helpful. It's like we were just too difficult so they gave up - and let us know by email when they said they'd call after seeing what they could find out.. We weren't unwilling. If they did their jobs (because that's what we are paying them for), they should be able to say, "Here's who you call to get this form" and we would GLADLY do it. We just don't know where to go or how on earth to get anything remotely like what they're asking for... Sooo... MILITARY FAMILIES... Tell me... 1. Did you need background checks / clearances for the service member's time deployed? What documents did you submit, and how would we even find this?

2. If this doesn't get resolved, who can I possibly write to or call to get this either taken care of, or put out there for the world to know about? I'm giving them a few days to figure this out, then I am all over BBB's website, and visiting JAG, writing to a state official... WHOEVER I have to. The fact that my husband was deployed does not give them the right to do this. Ugh, sorry for the rant but I am so upset. :grr: