agency experiences?

I have been very happy with our agency and will PM you their name. Here is why I like them: I have my own account on their website where I can review what I owe, what training I have completed and what still needs to be done and all past webinars. Webinars. There is a monthly webinar where you call in from your phone and log into a website from your computer where you can view and participate in a monthly conference. They give updates (non-case specific) on Colombia and the program. You also have an opportunity to ask questions. My caseworker stays in touch with phone calls & e-mails. Always available to answer my many questions. They do both ICBF and Casas. I think it is Colombia who decided which you are placed with, not the agency. Casas are much faster & more expensive. You typically will be in country longer when using a Casa. My agency also works with a company that will help you with your dossier, for a fee. They have a long history working with Colombia adoption Any issues I have with our process is just the unexpectedly looooong wait. I was originally expecting a 12-18 month wait. It has been 3 years and 8 months!!! If you are adopting a baby, your ICBF wait will be close to 4 years. Casas will be shorter. Shonda