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That's too bad. I also felt sort of angry that they dug for all this personal information from me (which I gave), and then denied me access. I was told that maybe I should go find a "support group". I was also helping a friend search, and would have been happy to volunteer to help others search too. That's how I was helped - by others who had already been successful in searching who gave me tips and looked up records. I was incredibly successful searching for my birthfamily. Oh well..