For the birth mothers on our panel, there was an emotional attachment to their caseworkers.  They needed caseworkers who felt empathy, who worked for the best result, who saw the birth mothers as real people. Effective caseworkers have faith and trust in the birth mothers they work with. Compassion, knowledge, and professionalism are essential. Good caseworkers go beyond the job to make it a mission or a calling. They truly love working with their clients, they have honest feelings for them, and they put their hearts into the work. Great social workers are advocates for the birth moms.  They go beyond education and reach into the heart.